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Customer Story: Cutting the Repair Rate from 18% to 1%

Release Date： 2026-08-24

An equipment maker was replacing about one display in five under warranty. Analysis showed the failures were not the panel but the interface between the display and the host, plus inadequate EMC margin. Changing to a properly specified serial screen and rebuilding the interface cut the repair rate to about one percent.

The lesson is that the display specification, not only the display itself, determines field reliability.

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